FAQ's

COMPANY

How long have you been in business?

Since January 2001, we have been providing professional security products and installation to customers in the Kansas City Metropolitan Area.

What area do you service?

We service the Kansas City Metropolitan Area.

Why Haven't I heard of Alert Alarm before?

As with many smaller companies, it is not in the budget to advertise on tv. Most of our customers are acquired through word of mouth and other marketing campaigns.

ALARM MONITORING

How does alarm monitoring work?

When you activate your security system, alarm monitoring is a 24 hour 7-day protection service. When one of your alarm sensors is triggered by an event such as a break-in, your alarm signals our Alarm Response Center. A highly trained operator will activate emergency procedures, which include contacting you and dispatching emergency services.

Who does your alarm monitoring?

Alert Alarm is proud to have a strong partnerships with Api Monitoring & Alarm.com to provide customers with fast and reliable alarm monitoring service and home automation.

How long are your contracts?

With Alert Alarm, we offer month-to-month service agreements. There's never a contract to sign.

How do I update my Emergency Contact List?

To update your contact list call our Customer Care Department at (816) 761-2822. Your contact list, and the order of it, is very important and needs to be kept updated. In the event of an emergency your contact list determines who we will contact for further instructions about your system.

What happens if I have an existing non-Alert Alarm system in my home or business?

Alert Alarm may be able to reprogram your existing system, as long as the previous homeowner/business owner are not contractually obligated with another alarm monitoring company. Depending on the panel type, your existing system may need to be replaced.

FALSE ALARMS

How can I prevent false alarms?

Home security alarms not only help to discourage burglars from breaking into your home but they also give you an added peace of mind. Help reduce the burden placed on police departments responding to false alarms when real crimes are being committed elsewhere. Help prevent false alarms by following the checklist below. ​

  • Be comfortable with using your system
  • Know what happens when a panic button is pushed
  • Consider who should have access to your home and make sure they know your code and how to use the alarm
  • Test your system monthly
  • Always keep your emergency contact list up to date
  • Be aware of typical triggers, like securing pets can set off motion detectors
  • Call before you remodel
  • Cover smoke detectors during construction, building repairs and major cleaning
What do I do if I accidentally trigger a false alarm?

Please call the Monitoring Center (800) 268-6870 as soon as you trigger the alarm. This will prevent emergency services from being dispatched. If you do not call the monitoring center, they will attempt to contact to make sure you are ok. Do not leave without receiving a call.

PERMITS

Do I need an alarm permit where I live?
Possibly. Some cities and jurisdictions require home security system owners to have an alarm permit before they will send emergency personnel to your home. To determine if your city requires a permit, contact your local city hall or county office.
How can I get one?
On our website we have alarm permits to most cities. If you do not see a permit for you city, you can get one from your local city hall or county office.

GENERAL

Will I receive a discount on my homeowners insurance by having an alarm system.

Yes, some insurance companies provide up to a 20% discount on your homeowners insurance by having a security system. Please check with your insurance company for more information.

How can I sign up to get an Alert Alarm system?

It's never been easier to easier to sign up for an Alert Alarm home security system. You can call Alert Alarm sales team at (816) 761-2822.

How do I test my system?

Alert Alarm recommends mostly testing of your system. Call the Monitoring Center at (800) 268-6870 and they will assist you with performing a test. It is your responsibilty to tester system on a regular basis. Be prepared to provide your false alarm ALL OKAY word to put your system on test.